How can we help?

After signing up, the setup wizard walks you through three steps: enter your domain and pick a target market, choose up to 5 competitor brands to benchmark against, and select up to 10 prompts to track — 7 are pre-suggested based on your brand, and you can add your own. Once you finish, your target is created and starts tracking within the plan's included limits.

Yes. Each website-and-market combination is its own target, with its own competitors, prompts, and maturity clock. The Brand plan includes 1 target; the Agency plan supports up to 5. You can switch between targets from the target switcher in the dashboard, or compare markets for the same brand side by side.

A freshly created target needs time to build up a reliable sample of AI-engine runs. During the first week, only the 7-day view is available — 30 and 90-day ranges unlock once enough data has accrued. This keeps early numbers honest rather than showing a trend line built on too little data.

Yes, from your target's settings. Keep in mind that changing your prompt set resets the historical comparison for any prompt you remove — past runs are kept for reporting, but a new prompt starts its own tracking history from the day it's added.

Request a demo from aio.as. We'll learn about your brand, target market and competitors, walk you through the platform, and help you choose the right plan. Once you're ready to proceed, we'll set up your account and tracking workspace.

Paddle is our payment processor and Merchant of Record — it's who appears on your card statement and who issues your invoice. Paddle also handles sales tax and VAT automatically based on your billing location.

Yes, directly from the dashboard — no need to contact support. Changes apply from the start of your next billing period. Cancelling stops future renewals; it doesn't refund the period you're currently in.

Every invoice is emailed to you by Paddle and is also available from Settings → Billing → Invoice history inside the dashboard.

Refunds are reviewed case by case — see the full policy and what typically qualifies in our Refund Policy. Email billing@aio.as to request one.

SEO is the technical foundation — can engines read your site. AEO is whether AI names you as the answer. GEO is whether generative models cite your pages as a source. SXO is what AI-referred visitors do once they arrive on your site. Together they roll up into one score.

AI answers aren't deterministic — the same question can return a different brand next time you ask it. AIO runs each prompt many times per period and reports the result across those runs, with a sample size and margin of error attached, so you're not chasing a swing that was never real.

SXO measures what happens on your own site after an AI-referred visit — bounce rate, pages viewed, conversions — using your connected analytics. We have no access to a competitor's analytics, so SXO is only ever reported for your own domain.

Start with the Prioritized fix list on your target's overview tab — it's sorted by expected impact. A sudden drop is often one of: a recent site change affecting crawler access, a competitor gaining ground on a shared prompt, or normal sampling noise within your confidence interval. Compare against the interval before treating a small move as a real trend.

Double-check you're using the email your account was created with, and use "Forgot password" on the login screen to reset it. If you signed up through a team invite, ask your account owner to confirm your email is on the account.

Yes, from Settings → Team. Seat limits and permission levels depend on your plan — Agency and Enterprise plans include broader team access than Brand.

Cancel your subscription first from Settings → Billing, then email support@aio.as to request full account and data deletion.

Search Console and GA4 for deeper SEO and SXO data, Slack for alerts on your recommendations, and GitHub to trigger a visibility check on deploy. Connect these from Settings → Integrations.

No, but SXO can't be measured without it — that discipline relies on your own analytics data, so it stays blank until GA4 is connected.

This is usually an expired or revoked authorization on the third-party side. Try disconnecting and reconnecting it from Settings → Integrations; if that doesn't fix it, email support@aio.as with the integration name and we'll take a look.

That's expected. A new target only shows the 7-day range until enough runs have accrued — longer ranges unlock automatically as data builds up, there's nothing to configure.

Benchmark data can take one full measurement cycle to populate for a newly added competitor, especially if they weren't already tracked by another AIO customer in the same market. Give it until your next scheduled run.

Try a hard refresh first. If that doesn't fix it, email support@aio.as with a screenshot and we'll prioritize it.

Email support@aio.as with what you were doing, what you expected, and what happened instead. Screenshots help a lot. Bug reports go straight to our engineering team and directly shape what we fix next.